A25 Evaluate the customer and team satisfaction
List of all activities
- A01. Appoint the Sponsor
- A02. Prepare the Project Summary
- A03. Appoint the Project Manager
- A04. Set up the PMIS
- A05. Appoint the rest of the team
- A06. Populate the PMIS
- A07. Select suppliers and agree on the Supplier PMs (optional)
- A08. Preparation Audit
- A09. Go/No-Go
- A10. Project kick-off
- A11. Focused Communication
- Cycle Planning
- Weekly Activities
- Daily Activities
- Cycle CLosing
Use the Project Health evaluation for the customer and team members’ satisfaction.
The team satisfaction should be evaluated anonymously. It’s best to evaluate more than one representative from the customer side (if you have an external customer).
Use Google Forms, or a similar service, to create and send the questionnaire, and have the results captured automatically. Then you can copy the results to Project Health and continue the process.
It’s crucial to have frequent satisfaction evaluations, to find out about the problems and solve them as soon as possible, instead of waiting for undesirable results in the future. This evaluation is not limited to the customer, and you should pay enough attention to the team members too, as their satisfaction makes a significant impact on the project.