15 to 25 minutes
Explain the purpose of the activity and write it down on the board or main map.
Give them the following as an imaginary result of the stakeholder satisfaction evaluation:
Team members:
- 75% - How easy is it to interact with other team members?
- 80% - How easy is it to interact with the project management team?
- 68% - Are your role and responsibilities clear enough?
- 52% - Do you have a clear image of the project?
- 72% - How realistic are the goals in this project?
- 75% - How happy are you with the project management system?
- 80% - Overall, how happy are you with your job?
Other stakeholders:
- 67% - Do you have a clear understanding of what happens in the project?
- 75% - How easy is it to communicate with us?
- 85% - Is our management process clear enough for you?
- 80% - Is the project moving in the direction you expected it to?
- 80% - Overall, how happy are you with this project?
Give them 10 minutes to use the imaginary evaluation above, and other experiences they’ve had during the imaginary month to capture lessons and plan improvements.
When the time is up, ask each facilitator to present one follow-up action and then move on to the next facilitator. Repeat this multiple times, until everyone is finished. After each item, ask the participants whether anyone has any comments, and add your own if needed.
Examples:
- Cause: Our project includes a discovery element (e.g., the alternative applications) and not everything is specified upfront.
- Effect: Because of this, the whole project seems unclear to some stakeholders.
- Impact:
- It may reduce their trust.
- It may reduce their collaboration and buy-in.
- (more?)
- Response: TBD
- Status: Open
- Custodian: TBD
Don’t spend too much time discovering the best responses for all the items, but instead do it for one or two, and then only focus on identifying more items.