A05 - Appoint the rest of the team

Note: This is the old version of P3.express. The current version is available here.

Then it’s time to appoint the rest of the key roles in the project.

Note: the project is not approved yet, and nothing is going to be developed at this moment. However, we still need to have the roles assigned, to collaborate in the preparation activities. The same roles will be involved in the delivery of the project if it’s approved.

In this image, you’re the Project Manager in your company’s perspective, the Supplier PM in your customer’s perspective, and Customer PM in your supplier’s perspective:

single organization diagram

Each company has its own project management system (Project Team structure, PMIS, Project Flow), and responsibilities to the companies above or below them. Everything explained in P3.express is about your own perspective, rather than that of the customer or suppliers. For example, the Business Case explained in P3.express is about the justification of the project for your company, which can be different from that of the customer. You may help the customer create their own Business Case, but it won’t be part of the management documents in your PMIS, and won’t be used to direct the project in your perspective.

multiple organizations diagram

The following is a summary of P3.express roles.


The Sponsor is a senior manager, and preferably a director.



Project Manager

Project Manager is the person who supports the team members to realize their potentials, and get the project done withing time, cost, scope, and quality targets. They are facilitators, coordinators, leaders, coaches, and mentors, rather than bosses.

The Project Manager reports to the Sponsor.



Refer to ICB for more information on Project Manager competencies.


Consultants are officially appointed to help the Sponsor by bringing expertise and information on the following areas:

PM Support

PM Support is anyone who’s officially appointed to help the Project Manager with their activities. They can be project planners, risk analysts, business analysts, document librarians, or generic assistants.

Team Leader

Each internal team in the company that is responsible for developing part of the product needs to have a Team Leader, who reports to the Project Manager. Team Leaders are technical people, as opposed to Project Managers who do not need to be technical.



Customer PM

In case of external projects, there would be a Customer PM, in touch with the Project Manager, for coordinating and transferring information. This is specifically important when the customer has multiple suppliers, and they should be aligned.

In smaller projects when the customer doesn’t have a real Project Manager to play this role, we still expect one person from their side to be appointed as the contact point for the Project Manager; this person will be called the Customer PM.



Supplier PM

In case of having external suppliers, there will be a Supplier PM in each company as the contact point with the Project Manager.



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