F02 - Evaluate the stakeholders satisfaction
This management activity belongs to the Project Closure group. This activity group is done when the product of the project is complete, or when you decide to cancel the project.
Note: This is a draft of the second version of P3.express. Comments are welcome!
Send the final anonymous satisfaction questionnaire to the internal and external stakeholders and record the results in the Health Register. While each monthly satisfaction questionnaire is focused on a month, this final evaluation is about the project as a whole.
At this time, no particular action can be taken to improve their satisfaction, and the main purpose of the evaluation is to have it on the record for further analysis of the project and to generate lessons learned for the future.
Don’t limit your evaluation of the customer satisfaction to a few representatives, and evaluate all influential people.
Don’t add too many questions to the questionnaire to keep it easy for the stakeholders to respond.
Even when you do your best to keep the questionnaire anonymous, if there are not too many participants, some of their responses may be identifiable. When so, try to ignore those personally identifiable information, and never use that extra information in the future, otherwise, some stakeholders may not trust the anonymity of the evaluation. To ensure that you won’t see personally identifiable information, in case it exists, focus on aggregate data and do not review the answers individually.
The following principles have a significant role in this management activity: