Project Initiation Monthly Initiation Weekly Management Daily Management Monthly Closure Project Closure Post-Project Management Appointthe sponsor A01 Appoint theproject manager A02 Appoint thekey team members A03 Describethe project A04 Identify and planthe deliverables A05 Identify risksand plan responses A06 Have project initiationpeer-reviewed A07 Make ago/no-go decision A08 Kick offthe project A09 Conduct afocused communication A10 Revise and refinethe plans B01 Have the monthlycycle peer-reviewed B02 Make ago/no-go decision B03 Kick off themonthly cycle B04 Conduct afocused communication B05 Measure andreport performance C01 Plan responsesfor deviations C02 Kick off theweekly cycle C03 Conduct afocused communication C04 Manage risks, issues,and change requests D01 Acceptcompleted deliverables D02 Evaluatestakeholder satisfaction E01 Capture lessons andplan for improvements E02 Conduct afocused communication E03 Hand overthe product F01 Evaluatestakeholder satisfaction F02 Have the closing activitygroup peer-reviewed F03 Archive theproject documents F04 Celebrate! F05 Conduct afocused communication F06 Evaluatethe benefits G01 Generatenew ideas G02 Conduct afocused communication G03

F02 - Evaluate stakeholder satisfaction

This management activity belongs to the Project Closure group. This activity group is done when the product of the project is complete, or when you decide to cancel the project.

Send the final anonymous satisfaction questionnaire to the internal and external stakeholders and record the results in the Health Register. While each monthly satisfaction questionnaire is focused on a single month, this final evaluation is about the project as a whole.

Health Register template

Purpose

At this time, no particular action can be taken to improve stakeholder satisfaction, and the main purpose of the evaluation is to have it on record for further analysis of the project and to generate lessons learned for future use.

Common pitfalls

Don’t limit your evaluation of customer satisfaction to a few representatives – evaluate all influential people.

Don’t add too many questions to the questionnaire, so as to keep it easy for the stakeholders to respond.

Even when you do your best to keep the questionnaire anonymous, if there are only a few participants, some of their responses may be identifiable. If this occurs, try to ignore those personally identifiable items, and never use them in the future. Otherwise, some stakeholders may not trust the anonymity of the evaluation.

To ensure that you won’t see personally identifiable information in the event that it does exist, focus on aggregate data and do not review the answers individually.

Principles

The following principles play a significant role in this management activity:



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It's best to use micro.P3.express instead of the regular P3.express if you have micro-projects with approximately 1 to 7 team members.