E01 - Evaluate stakeholder satisfaction

This management activity belongs to the Monthly Closure group. This group of activities are done at the end of each month to close the cycle and prepare us for the next one.

Send questionnaires to the team members and to the customer, suppliers, or other external stakeholders, to evaluate their satisfaction with the project during the month. Record the results in the Health Register. Make sure the evaluation is anonymous.

Health Register template

Purpose

It’s crucial to have frequent satisfaction evaluations so as to find out about problems and solve them as soon as possible, rather than waiting for undesirable results in the future. This evaluation is not limited to the customer – you should also pay enough attention to the team members, as their satisfaction has a significant impact on the project.

It’s important to keep the evaluation anonymous, as otherwise, some people may not be comfortable expressing their true feelings about the project.

Common pitfalls

Don’t limit your evaluation of customer satisfaction to a few representatives – evaluate all influential people.

Don’t add too many questions to the questionnaire, so as to keep it easy for the stakeholders to respond.

Even when you do your best to keep the questionnaire anonymous, if there are only a few participants, some of their responses may be identifiable. If this occures, try to ignore those personally identifiable items, and never use them in the future. Otherwise, some stakeholders may not trust the anonymity of the evaluation.

To ensure that you won’t see personally identifiable information in the event that it does exist, focus on aggregate data and do not review the answers individually.

Principles

The following principles play a significant role in this management activity:


Subscribe to the newsletter

Downloadable PDF of the manual


Introduction

A - Project Initiation

B - Monthly Initiation

C - Weekly Management

D - Daily Management

E - Monthly Closure

F - Project Closure

G - Post-Project Management



Thanks for sharing your opinion with us. Please note the following:

If your suggestions inspire a positive improvement, we’d be happy to credit you as a contributor (if you provide us with your name and email address in this form).



To distinguish you from random bots on the Web, please enter the number of P3.express activity groups below.


If you like, you can share your name and email address with us, in case we need to talk to you about your comment, or give you credit as a contributor: