D01 - Manage risks, issues, and change requests

This management activity belongs to the Daily Management activity group: It’s done daily.

We should manage risks, issues, and change requests proactively. When you identify a new item, you should record it in the Follow-Up Register immediately. Then, assign its follow-up activities to a custodian (one of the team members) and start planning responses for the item. You must be continuously in contact with team members and other stakeholders to identify risks and issues.

You can get help from other team members, or even external stakeholders, to respond to items. In complicated cases, you can gather the whole team and facilitate a workshop for all of them to suggest a collective response using the wisdom of the crowd. In critical cases, you should involve the sponsor as well and seek their approval for your response plan.

Follow-Up Register template

Purpose

The main goal is to respond to risks, issues, and change requests proactively rather than letting them resolve automatically. Doing so will give us control and the possibility of getting the best results.

Relying on your memory or on unstructured notes takes too much mental energy and runs the risk of forgetting items. That’s why it’s best to have a simple register and the self-discipline to record items as soon as they are identified.

It takes too much time and energy to manage all the items, and that’s why you need to assign custodians. In addition to spreading the work, it also helps align everyone with the same goal.

Common pitfalls

Consider the following to avoid some of the commonest problems in this area:

Principles

The following principles play a significant role in this management activity:


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Downloadable PDF of the manual


Introduction

A - Project Initiation

B - Monthly Initiation

C - Weekly Management

D - Daily Management

E - Monthly Closure

F - Project Closure

G - Post-Project Management



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